AI-Driven Digital Merchandising Manager (Hybrid)

Sony Interactive Entertainment; San Mateo (CA); Hybrid; USD 118,000 - 177,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) matching

Paid time off

Wellness program

Employee discounts

Bonus

Job summary

Sony Interactive Entertainment is hiring a Digital Merchandising Manager in San Mateo, CA, with a hybrid work model. You will lead merchandising strategies across console, web and mobile, using AI-driven insights to optimize customer experiences and drive revenue.

You’ll collaborate with Planning & Finance, product and data science teams to translate forecasts into actionable campaigns, monitor performance, run experiments, and continuously improve storefronts for global audiences.

Qualifications

• 5+ years’ experience in a global direct-to-consumer digital or e-commerce business.
• Experience using data, analytics and AI-generated insights to inform commercial decisions, optimize customer experiences and drive measurable business outcomes.
• Comfortable partnering with Planning & Finance to translate commercial forecasts into merchandising strategies and adapt those strategies based on changing performance and AI-driven recommendations.
• Customer first mindset, prioritizing customer needs, experience and personalization.
• Process-driven with good attention to detail and a pragmatic approach to problem resolution.
• Strong analytical mindset with the ability to combine financial objectives, customer insights and AI-powered recommendations into clear merchandising actions.
• Demonstrated ability to work collaboratively across different global functions and teams.
• The role requires close collaboration with Planning & Finance, Product, Data Science and global commercial stakeholders to translate financial forecasts into merchandising strategies and continuously optimise Store performance using experimentation, analytics and AI-powered insights.
• Strong interpersonal and time management skills.

Responsibilities

• Partner closely with Planning & Finance to understand commercial forecasts, revenue targets and business priorities, translating these into merchandising strategies and engaging Store experiences across console, web and mobile.
• Continuously monitor business performance, customer behavior and AI-generated optimization signals to make daily merchandising decisions, adjusting campaigns, placements and content strategies to maximize customer engagement and commercial performance.
• Leverage AI-powered insights and predictive signals alongside merchandising expertise to identify opportunities, prioritize actions and dynamically optimize Store experiences in response to changing customer behavior and business performance.
• Design and execute data-driven experiments, using AI insights alongside traditional analysis to validate hypotheses, improve customer experiences and drive measurable business outcomes.
• Reviewing performance data on a daily, weekly and monthly cadence and using it inform decisions, turning it into action to effectively optimize and trade the Store.
• Developing and adhering to best practices and processes with wider Store teams, identifying and implementing efficiencies, striving for continuous improvement.

Skills

Data analytics

AI insights

Merchandising

Cross-functional collaboration

Job description

Sony Interactive Entertainment is hiring a Digital Merchandising Manager in San Mateo, CA, with a hybrid work model. You will lead merchandising strategies across console, web and mobile, using AI-driven insights to optimize customer experiences and drive revenue.

You’ll collaborate with Planning & Finance, product and data science teams to translate forecasts into actionable campaigns, monitor performance, run experiments, and continuously improve storefronts for global audiences.