AI-Powered Digital Merchandising Lead

Game Companies; San Mateo (CA); Hybrid; USD 118,000 - 177,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Matching 401(k)

Paid time off

Wellness program

Employee discounts for Sony products

Bonus eligibility

Job summary

Sony Interactive Entertainment (SIE) is seeking a Digital Merchandising Manager in San Mateo, CA (hybrid) with 5+ years in global DTC digital or ecommerce. You’ll drive AI-powered merchandising strategies across storefronts, partner with Planning & Finance, and continuously optimize performance using data and AI insights.

Join a dynamic team delivering personalized storefront experiences for PlayStation, with a strong emphasis on experimentation, analytics and cross-functional collaboration.

Qualifications

• 5+ years' experience in a global direct-to-consumer digital or e-commerce business.
• Experience using data, analytics and AI-generated insights to inform commercial decisions.
• Comfortable partnering with Planning & Finance to translate forecasts into merchandising strategies and adapt those strategies based on AI-driven recommendations.
• Customer/consumer first mindset with attention to detail and problem-solving.
• Strong analytical mindset combining financial objectives, customer insights and AI-powered recommendations into actions.
• Demonstrated ability to work collaboratively across global functions and teams.

Responsibilities

• Partner with Planning & Finance to understand forecasts, targets and priorities, translating these into merchandising strategies across console, web and mobile.
• Monitor business performance, customer behavior and AI signals to optimize campaigns, placements and content decisions.
• Use AI-powered insights and predictive signals to identify opportunities and optimize storefront experiences.
• Design and run data-driven experiments using AI insights to validate hypotheses and improve customer experiences.
• Review performance data daily, weekly and monthly to inform decisions and drive store optimization and trading.
• Develop and adhere to best practices with wider Store teams to drive efficiencies and continuous improvement.

Skills

AI insights

Analytics

E-commerce

Merchandising

Education

Bachelor's degree in related field

Job description

Sony Interactive Entertainment (SIE) is seeking a Digital Merchandising Manager in San Mateo, CA (hybrid) with 5+ years in global DTC digital or ecommerce. You’ll drive AI-powered merchandising strategies across storefronts, partner with Planning & Finance, and continuously optimize performance using data and AI insights.

Join a dynamic team delivering personalized storefront experiences for PlayStation, with a strong emphasis on experimentation, analytics and cross-functional collaboration.