AI-Driven Digital Merchandising Manager

PlayStation

San Mateo (CA)

Hybrid

USD 118,000 - 177,000

Full time

4 days ago

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Paid time off

Wellness program

Employee discounts

Job summary

Sony Interactive Entertainment (SIE) in San Mateo, CA (hybrid) is seeking a Digital Merchandising Manager. You will blend commercial planning with AI-driven optimization and customer insights to create personalized storefront experiences across console, web and mobile.

Translate revenue forecasts into merchandising strategies, monitor performance, and run data-driven experiments. Collaborate with Planning & Finance, Product, Data Science and global stakeholders to optimize store performance and

Qualifications

5+ years’ experience in a global direct-to-consumer digital or e-commerce business.
Experience using data, analytics and AI-generated insights to inform commercial decisions.
Customer first mindset prioritizing experience and personalization.
Process-driven with attention to detail and pragmatic problem-solving.
Strong analytical mindset combining financial objectives, customer insights and AI insights into actions.
Ability to collaborate across global functions and teams.

Responsibilities

Partner with Planning & Finance to translate forecasts into merchandising strategies across console, web, and mobile.
Monitor performance data daily, weekly and monthly and adjust campaigns, placements and content.
Leverage AI-powered insights to identify opportunities and optimize storefronts in response to customer behavior.
Design and run data-driven experiments to validate hypotheses and improve customer experiences.
Work with wider Store teams to develop best practices and drive continuous improvement.