AI-Driven Digital Experience Leader

Marsh Agency; Chicago (IL); Hybrid; USD 134,000 - 268,000; Full time

Benefits offered by this job

Health and welfare benefits

401K retirement programs

Tuition assistance

Job summary

Marsh is seeking an experienced Technology and AI Digital Experience Lead to modernize how we deliver solutions to clients, manage our internal application ecosystem, unlock new data and AI capabilities, and build scalable, modern digital experiences at Marsh. The role sits at the intersection of UX, product management, AI, and organizational change, turning strategy into shipped products.

The ideal candidate translates business needs into designed and built solutions, leads development of tools

Qualifications

• Bachelor's degree in CS, HCI, Design, Business, or related field.
• 8–12+ years across product management, technology delivery, and UX/design.
• Hands-on experience building and launching digital products or platforms.
• Experience with AI/ML development and taking use cases from prototype to production.
• Strong stakeholder management and ability to translate technical concepts for non-technical audiences.

Responsibilities

• Define and drive the technology and digital experience roadmap, translating business needs into scalable, user-focused solutions.
• Lead the development of client-facing digital platforms and reusable technical frameworks that deliver more than traditional, static outputs.
• Partner with data science and AI teams to move high-value use cases from prototype to production, with appropriate standards for scale, security, user experience, and governance.
• Apply human-centered design practices—including user research, wireframing, prototyping, and workshops—to create intuitive digital experiences and effective information architectures.
• Establish intake, prioritization, governance, and feedback mechanisms that align business needs with technology delivery while building internal capability through training and communities of practice.

Skills

Product management

Technology delivery

UX design

Stakeholder management

Communication

Education

Bachelor's degree in CS / HCI / Design / Business

Job description

Marsh is seeking an experienced Technology and AI Digital Experience Lead to modernize how we deliver solutions to clients, manage our internal application ecosystem, unlock new data and AI capabilities, and build scalable, modern digital experiences at Marsh. The role sits at the intersection of UX, product management, AI, and organizational change, turning strategy into shipped products.

The ideal candidate translates business needs into designed and built solutions, leads development of tools