AI-Powered Digital Experience Architect

Marsh; Boston (MA); Hybrid; USD 134,000 - 268,000; Full time

Benefits offered by this job

Hybrid work

Tuition assistance

401K savings

Employee assistance programs

Health benefits

Job summary

Marsh is seeking a Technology and AI Digital Experience Lead to modernize how we deliver client solutions, manage internal apps, and unlock AI capabilities at scale. You’ll bridge UX, product, AI, and change management to ship scalable platforms and data-driven experiences.

In this hands‑on leadership role, you’ll shape roadmaps, drive governance, and build internal capabilities across globally distributed teams while partnering with data science and AI groups. Hybrid work is supported.

Qualifications

• Bachelor’s degree in Computer Science, Human–Computer Interaction, Design, Business, or a related field; equivalent experience may be considered.
• 8–12+ years of experience across product management, technology delivery, and UX/design, including leadership of cross-functional teams.
• Hands‑on experience building and launching digital products or platforms, ideally including client‑facing or externally hosted solutions.
• Working knowledge of AI/ML application development and experience taking use cases from prototype through production, including considerations for scale, security, UX, and governance.
• Strong stakeholder management, communication, and business‑case development skills, with the ability to translate technical concepts for non‑technical audiences and collaborate with globally distributed development teams.

Responsibilities

• Define and drive the technology and digital experience roadmap, translating business needs into scalable, user‑focused solutions.
• Lead the development of client‑facing digital platforms and reusable technical frameworks that deliver more than traditional, static outputs.
• Partner with data science and AI teams to move high‑value use cases from prototype to production, with appropriate standards for scale, security, user experience, and governance.
• Apply human‑centered design practices—including user research, wireframing, prototyping, and workshops—to create intuitive digital experiences and effective information architectures.
• Establish intake, prioritization, governance, and feedback mechanisms that align business needs with technology delivery while building internal capability through training and communities of practice.

Skills

Product management

UX design

AI/ML

Stakeholder management

Communication

Cross-functional leadership

Systems architecture

Governance

Distributed teams

Education

Bachelor's degree

Job description

Marsh is seeking a Technology and AI Digital Experience Lead to modernize how we deliver client solutions, manage internal apps, and unlock AI capabilities at scale. You’ll bridge UX, product, AI, and change management to ship scalable platforms and data-driven experiences.

In this hands‑on leadership role, you’ll shape roadmaps, drive governance, and build internal capabilities across globally distributed teams while partnering with data science and AI groups. Hybrid work is supported.