AI-Powered Digital Experience Leader

Marsh; Louisville (KY); Hybrid; USD 134,000 - 268,000; Full time

Job summary

Marsh in Louisville seeks an experienced Technology and AI Digital Experience Lead to modernize how we deliver solutions to clients, manage our internal app ecosystem, unlock data and AI capabilities, and build scalable, client-facing digital experiences. The role blends UX, product management, AI, and organizational change, requiring an innovation translator who turns strategy into shipped products.

You will lead development of platforms, set governance, and enable teams across the globe while

Qualifications

• Bachelor’s degree or equivalent experience in a relevant field.
• 8–12+ years in product management, technology delivery, and UX/design with leadership of cross-functional teams.
• Hands-on experience building and launching digital products or platforms, including client-facing or externally hosted solutions.
• Working knowledge of AI/ML application development and taking use cases from prototype to production, with scale, security, UX, governance.
• Strong stakeholder management, communication, and business-case development with the ability to translate technical concepts for non-technical audiences across globally distributed teams.

Responsibilities

• Define and drive the technology and digital experience roadmap, translating business needs into scalable, user-focused solutions.
• Lead development of client-facing digital platforms and reusable technical frameworks that exceed static outputs.
• Partner with data science and AI teams to move use cases from prototype to production with governance and scale.
• Apply human-centered design practices—research, wireframes, prototyping, workshops—to create intuitive experiences and information architectures.
• Establish intake, prioritization, governance, and feedback mechanisms aligning business needs with delivery while building internal capability via training and communities.

Skills

Stakeholder management

Communication

Business-case development

Translate technical concepts for non-

Education

Bachelor’s degree in Computer Science, HCI, Design, Business, or related field

Master’s degree or MBA focused on product management, HCI/design, technology strategy, or related discipline

Job description

Marsh in Louisville seeks an experienced Technology and AI Digital Experience Lead to modernize how we deliver solutions to clients, manage our internal app ecosystem, unlock data and AI capabilities, and build scalable, client-facing digital experiences. The role blends UX, product management, AI, and organizational change, requiring an innovation translator who turns strategy into shipped products.

You will lead development of platforms, set governance, and enable teams across the globe while