AI-Driven Digital Experience Architect

Marsh; Atlanta (GA); Hybrid; USD 134,000 - 268,000; Full time

Benefits offered by this job

Health benefits

Tuition assistance

401K retirement plans

Employee assistance programs

Job summary

Marsh is seeking an experienced Technology and AI Digital Experience Lead to modernize how we deliver client solutions, manage our internal ecosystem, and unlock AI capabilities at scale. This role sits at the intersection of UX, product management, AI, and organizational change, turning strategy into shipped products.

The successful candidate translates business needs into scalable, user-focused solutions, leads cross-functional teams, and partners with data science to move use cases from

Qualifications

• Bachelor’s degree in Computer Science, HCI, Design, Business or related field (equivalent experience may be considered).
• 8–12+ years across product management, technology delivery, and UX/design with leadership of cross-functional teams.
• Hands-on experience building and launching digital products or platforms, including client-facing solutions.
• Working knowledge of AI/ML application development and taking use cases from prototype through production.
• Strong stakeholder management and ability to translate technical concepts for non-technical audiences.

Responsibilities

• Define and drive the technology and digital experience roadmap, translating business needs into scalable, user-focused solutions.
• Lead the development of client-facing digital platforms and reusable technical frameworks.
• Partner with data science and AI teams to move high-value use cases from prototype to production with scale, security, UX, governance.
• Apply human-centered design practices—research, wireframes, prototyping, workshops—to create intuitive experiences and information architectures.
• Establish intake, prioritization, governance, and feedback mechanisms aligning business needs with delivery while building internal capability.

Skills

Product management

UX design

AI/ML

Leadership

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Job description

Marsh is seeking an experienced Technology and AI Digital Experience Lead to modernize how we deliver client solutions, manage our internal ecosystem, and unlock AI capabilities at scale. This role sits at the intersection of UX, product management, AI, and organizational change, turning strategy into shipped products.

The successful candidate translates business needs into scalable, user-focused solutions, leads cross-functional teams, and partners with data science to move use cases from