Technology & AI Digital Experience Lead

Marsh; Los Angeles (CA); Hybrid; USD 134,000 - 268,000; Full time

Job summary

Marsh is seeking an experienced Technology and AI Digital Experience Lead in Los Angeles to modernize client solutions, manage our internal ecosystem, and unlock AI capabilities at scale. The role spans UX, product management, AI, and organizational change to ship scalable digital platforms and frameworks.

You will translate business needs into designed and built solutions, lead cross-functional teams, and collaborate with data science to productionize high‑value use cases with governance and

Qualifications

• Bachelor’s degree or equivalent experience in a relevant field.
• 8–12+ years across product management, technology delivery, and UX/design, with cross‑functional leadership.
• Hands‑on experience building and launching digital products or platforms.
• Working knowledge of AI/ML application development and taking use cases from prototype to production, with scale, security, UX, and governance.
• Strong stakeholder management, communication, and business‑case development, able to translate technical concepts for non‑technical audiences.

Responsibilities

• Define and drive the technology and digital experience roadmap, translating business needs into scalable, user‑focused solutions.
• Lead the development of client-facing digital platforms and reusable technical frameworks that deliver more than traditional outputs.
• Partner with data science and AI teams to move high‑value use cases from prototype to production, with governance and security considerations.
• Apply human-centered design practices—research, wireframing, prototyping, workshops—to create intuitive experiences and information architectures.
• Establish intake, prioritization, governance, and feedback mechanisms aligning business needs with technology delivery while building internal capability.

Skills

Product management

Technology delivery

UX design

Leadership

Education

Bachelor’s degree in Computer Science, Human‑Computer Interaction, Design, Business, or related field

Job description

We are looking for an experienced Technology and AI Digital Experience Lead to modernize how we deliver solutions to clients, manage our internal application ecosystem, unlock new data and AI capabilities, and build modern, client-facing digital experiences at scale.

This role sits at the intersection of UX, product management, AI, and organizational change, turning strategy into shipped products. The ideal candidate is an innovation translator who converts business needs into designed and built solutions, a hands‑on builder who leads development of tools and platforms, a strategic architect who designs systems that scale beyond any single project, an enablement catalyst who builds technology capability across the organization over time, and an in‑house technical program manager who owns the roadmap, governance, and delivery of the organization's tool portfolio.

We will count on you to:

• Define and drive the technology and digital experience roadmap, translating business needs into scalable, user‑focused solutions.
• Lead the development of client‑facing digital platforms and reusable technical frameworks that deliver more than traditional, static outputs.
• Partner with data science and AI teams to move high‑value use cases from prototype to production, with appropriate standards for scale, security, user experience, and governance.
• Apply human‑centered design practices—including user research, wireframing, prototyping, and workshops—to create intuitive digital experiences and effective information architectures.
• Establish intake, prioritization, governance, and feedback mechanisms that align business needs with technology delivery while building internal capability through training and communities of practice.

What you need to have:

• Bachelor’s degree in Computer Science, Human‑Computer Interaction, Design, Business, or a related field; equivalent experience may be considered.
• 8–12+ years of experience across product management, technology delivery, and UX/design, including leadership of cross‑functional teams.
• Hands‑on experience building and launching digital products or platforms, ideally including client‑facing or externally hosted solutions.
• Working knowledge of AI/ML application development and experience taking use cases from prototype through production, including considerations for scale, security, UX, and governance.
• Strong stakeholder management, communication, and business‑case development skills, with the ability to translate technical concepts for non‑technical audiences and collaborate with globally distributed development teams.

What makes you stand out:

• Experience working in a professional services or consulting environment.
• Familiarity with low‑code/no‑code platforms, citizen developer programs, or internal tooling ecosystems.
• Experience establishing governance frameworks, application lifecycle management practices, or technical standards.
• A track record of building internal communities of practice, champions networks, or power‑user programs.
• A master’s degree or MBA focused on product management, HCI/design, technology strategy, or a related discipline.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you require an accommodation during the application or interview process, please let us know by contacting [e-mail]

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office‑based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $133,800 to $267,700.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case‑by‑case basis. In addition to the base salary, this position may be eligible for performance‑based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

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