Hybrid AI Digital Experience Leader

Marsh; San Francisco (CA); Hybrid; USD 134,000 - 268,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Marsh in the United States is seeking an experienced Technology and AI Digital Experience Lead to modernize client solutions, manage the internal application ecosystem, and scale data and AI capabilities across the organization.

You will bridge UX, product, AI, and governance, turning strategy into shipped products, lead cross‑functional teams, and build scalable platforms while advancing human‑centered design and responsible AI.

Qualifications

• Bachelor’s degree in Computer Science, HCI, Design, Business, or related field, or equivalent experience.
• 8–12+ years of experience across product management, technology delivery, and UX/design with cross-functional leadership.
• Hands-on experience building and launching digital products or platforms, including client‑facing or externally hosted solutions.
• Working knowledge of AI/ML application development and taking use cases from prototype through production at scale.
• Strong stakeholder management, communication, and ability to translate technical concepts for non‑technical audiences.

Responsibilities

• Define and drive the technology and digital experience roadmap translating business needs into scalable, user‑focused solutions.
• Lead development of client‑facing digital platforms and reusable technical frameworks.
• Partner with data science and AI teams to move use cases from prototype to production with governance and UX standards.
• Apply human‑centered design practices including user research, wireframing, prototyping, and workshops.
• Establish intake, prioritization, governance, and feedback mechanisms aligning business needs with delivery while building internal capability.

Skills

Product management

Technology delivery

UX design

Leadership

AI/ML

Stakeholder management

Communication

Business-case development

Education

Bachelor's degree

Job description

Marsh in the United States is seeking an experienced Technology and AI Digital Experience Lead to modernize client solutions, manage the internal application ecosystem, and scale data and AI capabilities across the organization.

You will bridge UX, product, AI, and governance, turning strategy into shipped products, lead cross‑functional teams, and build scalable platforms while advancing human‑centered design and responsible AI.