AI-Driven Digital Experience Leader

Marsh; Chicago (IL); Hybrid; USD 134,000 - 268,000; Full time

Benefits offered by this job

Health benefits

Tuition assistance

401K savings

Employee assistance programs

Job summary

Marsh seeks an experienced Technology and AI Digital Experience Lead to modernize client solutions, manage the internal app ecosystem, and unlock new data and AI capabilities at scale. At the intersection of UX, product management, AI, and change management, you will translate business needs into shipped platforms, guide cross‑functional teams, and build governance, security, and scalable architectures.

This hybrid role requires hands‑on delivery, strong communication, and a strategic mindset

Qualifications

• Bachelor’s degree in Computer Science, Human‑Computer Interaction, Design, Business, or a related field; equivalent experience may be considered.
• 8–12+ years of experience across product management, technology delivery, and UX/design, including leadership of cross‑functional teams.
• Hands‑on experience building and launching digital products or platforms, ideally including client‑facing or externally hosted solutions.
• Working knowledge of AI/ML application development and experience taking use cases from prototype through production, including scale, security, UX, and governance.
• Strong stakeholder management, communication, and business‑case development skills, with the ability to translate technical concepts for non‑technical audiences and collaborate with globally distributed development teams.

Responsibilities

• Define and drive the technology and digital experience roadmap, translating business needs into scalable, user‑focused solutions.
• Lead the development of client‑facing digital platforms and reusable technical frameworks that deliver more than traditional, static outputs.
• Partner with data science and AI teams to move high‑value use cases from prototype to production, with appropriate standards for scale, security, user experience, and governance.
• Apply human‑centered design practices—including user research, wireframing, prototyping, and workshops—to create intuitive digital experiences and effective information architectures.
• Establish intake, prioritization, governance, and feedback mechanisms that align business needs with technology delivery while building internal capability through training and communities of practice.

Skills

Product management

Technology delivery

UX design

Stakeholder management

Cross-functional leadership

Communication

Education

Bachelor's degree in CS/HCI/Design/Business

Master's degree or MBA (preferred)

Job description

Marsh seeks an experienced Technology and AI Digital Experience Lead to modernize client solutions, manage the internal app ecosystem, and unlock new data and AI capabilities at scale. At the intersection of UX, product management, AI, and change management, you will translate business needs into shipped platforms, guide cross‑functional teams, and build governance, security, and scalable architectures.

This hybrid role requires hands‑on delivery, strong communication, and a strategic mindset