AI-Driven Digital Experience Lead

Marsh; Los Angeles (CA); Hybrid; USD 134,000 - 268,000; Full time

Job summary

Marsh is seeking an experienced Technology and AI Digital Experience Lead in Los Angeles to modernize client solutions, manage our internal ecosystem, and unlock AI capabilities at scale. The role spans UX, product management, AI, and organizational change to ship scalable digital platforms and frameworks.

You will translate business needs into designed and built solutions, lead cross-functional teams, and collaborate with data science to productionize high‑value use cases with governance and

Qualifications

• Bachelor’s degree or equivalent experience in a relevant field.
• 8–12+ years across product management, technology delivery, and UX/design, with cross‑functional leadership.
• Hands‑on experience building and launching digital products or platforms.
• Working knowledge of AI/ML application development and taking use cases from prototype to production, with scale, security, UX, and governance.
• Strong stakeholder management, communication, and business‑case development, able to translate technical concepts for non‑technical audiences.

Responsibilities

• Define and drive the technology and digital experience roadmap, translating business needs into scalable, user‑focused solutions.
• Lead the development of client-facing digital platforms and reusable technical frameworks that deliver more than traditional outputs.
• Partner with data science and AI teams to move high‑value use cases from prototype to production, with governance and security considerations.
• Apply human-centered design practices—research, wireframing, prototyping, workshops—to create intuitive experiences and information architectures.
• Establish intake, prioritization, governance, and feedback mechanisms aligning business needs with technology delivery while building internal capability.

Skills

Product management

Technology delivery

UX design

Leadership

Education

Bachelor’s degree in Computer Science, Human‑Computer Interaction, Design, Business, or related field

Job description

Marsh is seeking an experienced Technology and AI Digital Experience Lead in Los Angeles to modernize client solutions, manage our internal ecosystem, and unlock AI capabilities at scale. The role spans UX, product management, AI, and organizational change to ship scalable digital platforms and frameworks.

You will translate business needs into designed and built solutions, lead cross-functional teams, and collaborate with data science to productionize high‑value use cases with governance and