AI-Driven Digital Customer Success Manager

SailPoint Technologies Holdings, Inc.; Austin (TX); On-site; USD 76,000 - 129,000; Full time

Benefits offered by this job

Health and wellness coverage

Disability coverage

Life protection

401(k) with company matching

Job summary

SailPoint Technologies Holdings, Inc. is seeking a Digital Customer Success Manager in the United States. You will execute customer success motions at scale, focusing on value realization from SailPoint investments and renewal outcomes.

You will work in a data-driven environment, leveraging Gainsight and cross‑functional teams. This role emphasizes collaboration, accountability, and proactive risk management to drive customer satisfaction.

Qualifications

• Experience in a Customer Success or customer-facing role.
• Strong writing and communication skills; ability to simplify complex topics.
• Ability to work with data, maintain documentation, and follow through.

Responsibilities

• Execute CTAs & burst engagements to address risk and adoption.
• Identify customer challenges and connect to resources to improve outcomes.
• Support renewal readiness, investigate signals, and escalate as needed.
• Contribute to renewal forecasting with engagement data.
• Respond to inquiries via shared inbox with accurate routing.
• Maintain accurate customer records and Gainsight documentation.

Skills

Data-driven

Cross-functional collaboration

Customer-facing experience

Tools

Gainsight

Salesforce

Compass

Job description

SailPoint Technologies Holdings, Inc. is seeking a Digital Customer Success Manager in the United States. You will execute customer success motions at scale, focusing on value realization from SailPoint investments and renewal outcomes.

You will work in a data-driven environment, leveraging Gainsight and cross‑functional teams. This role emphasizes collaboration, accountability, and proactive risk management to drive customer satisfaction.