AI-Driven Digital Customer Journey Lead
Jobgether
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Benefits offered by this job
Job summary
Jobgether in the United States is seeking a senior Digital Customer Success Leader to own and continuously improve end-to-end customer journeys across onboarding, adoption, value realization, renewals, and expansion.
You will design automated journeys, build AI-powered workflows, and partner with CS, Marketing, Revenue Operations, Product, Support, and Sales to drive measurable outcomes such as NRR and product adoption.
Qualifications
- 5+ years in digital customer success or related fields.
- Experience leading cross-functional programs from discovery to implementation.
- Ability to influence without direct authority.
- Strong consultative and facilitation skills.
- Hands-on with CS platforms, marketing automation, or CRM systems.
- Experience with AI agents and LLM-based workflows.
- Data-driven with telemetry, health scores, segmentation, and attribution.
Responsibilities
- Own and optimize end-to-end digital customer journeys and lifecycle programs.
- Develop automated journeys, triggers, and handoffs for CAM/TAM involvement.
- Collaborate with CS, Marketing, Revenue Ops, Product, Support, and Sales.
- Identify friction points and implement efficiency improvements.
- Lead AI-driven journey implementations and EBR/TVR summaries.
- Measure outcomes and drive continuous improvement.
Skills
Tools
Job description
Jobgether in the United States is seeking a senior Digital Customer Success Leader to own and continuously improve end-to-end customer journeys across onboarding, adoption, value realization, renewals, and expansion.
You will design automated journeys, build AI-powered workflows, and partner with CS, Marketing, Revenue Operations, Product, Support, and Sales to drive measurable outcomes such as NRR and product adoption.
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