Remote Digital Program Manager – AI-Driven Journeys

Jobgether; Oregon; Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

Remote work in the United States

Stock options

Unlimited PTO

Birthday leave

Health & welfare benefits

Job summary

Jobgether is seeking a Digital Program Manager in the United States to lead scalable digital customer experiences across onboarding, adoption, renewals, and expansion. You will own automated journeys, leverage AI, and collaborate with Customer Success, Marketing, Revenue Operations, Product, Support, and Sales to drive outcomes.

You will translate challenges into practical, scalable automation while maintaining brand-aligned communications and measuring impact on churn, adoption, and expansion

Qualifications

• 5+ years in digital customer success, lifecycle marketing, CS operations, or program management.
• Experience leading cross-functional programs from discovery to optimization.
• Ability to influence stakeholders without direct authority.
• Hands-on with CS platforms, marketing automation, or CRM systems.
• Interest or experience with AI agents and LLM workflows.

Responsibilities

• Own end-to-end digital customer journeys across onboarding, adoption, renewals, and expansions.
• Design, launch, monitor, and optimize automated journeys and lifecycle programs.
• Collaborate with Marketing, Revenue Ops, Product, Support, and Sales to align programs.
• Translate challenges into automated solutions using triggers and AI-driven workflows.
• Lead internal consultations to identify inefficiencies and improve CS delivery.
• Govern AI-enabled communications to stay on brand and escalate when needed.
• Track performance with NRR, product adoption, and risk metrics; iterate regularly.

Skills

Cross-functional collaboration

Stakeholder management

Data analysis & telemetry

Project management

Communication skills

AI/LLM awareness

Education

5+ years in digital CS / lifecycle marketing / CS Ops

Tools

Marketing automation tools

CRM systems

Customer Success platforms

Job description

Jobgether is seeking a Digital Program Manager in the United States to lead scalable digital customer experiences across onboarding, adoption, renewals, and expansion. You will own automated journeys, leverage AI, and collaborate with Customer Success, Marketing, Revenue Operations, Product, Support, and Sales to drive outcomes.

You will translate challenges into practical, scalable automation while maintaining brand-aligned communications and measuring impact on churn, adoption, and expansion