AI-Driven Customer Success Manager — SaaS Growth

LiveSwitch; Apex (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

LiveSwitch is seeking a Customer Success Manager for an on-site role in Apex, NC. You will guide customers through onboarding, training, and adoption of the LiveSwitch platform, ensuring measurable value and satisfaction.

You will manage multiple accounts, monitor usage, and collaborate with product, sales, and support teams to resolve issues, deliver reports, and optimize workflows with AI-powered tools.

Qualifications

• Strong customer service and customer satisfaction skills.
• Proven relationship building and customer retention abilities.
• Solid analytical skills to interpret customer data and identify trends.
• Experience cross-functionally with sales, product and support teams.
• Excellent verbal and written communication skills.

Responsibilities

• Onboard, train, and adopt LiveSwitch platform for customers.
• Manage a portfolio of customer accounts and monitor usage/performance.
• Proactively identify opportunities to improve outcomes and retention.
• Prepare regular performance reports and conduct business reviews.
• Help customers optimize workflows using LiveSwitch AI and communication tools.

Skills

Customer service

Relationship building

Data analysis

Cross-functional collaboration

Communication

SaaS experience

AI platforms

Education

Bachelor's degree in Business/Communications

Job description

LiveSwitch is seeking a Customer Success Manager for an on-site role in Apex, NC. You will guide customers through onboarding, training, and adoption of the LiveSwitch platform, ensuring measurable value and satisfaction.

You will manage multiple accounts, monitor usage, and collaborate with product, sales, and support teams to resolve issues, deliver reports, and optimize workflows with AI-powered tools.