Customer Success Manager

LiveSwitch; Apex (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

LiveSwitch is seeking a Customer Success Manager for an on-site role in Apex, NC. You will guide customers through onboarding, training, and adoption of the LiveSwitch platform, ensuring measurable value and satisfaction.

You will manage multiple accounts, monitor usage, and collaborate with product, sales, and support teams to resolve issues, deliver reports, and optimize workflows with AI-powered tools.

Qualifications

• Strong customer service and customer satisfaction skills.
• Proven relationship building and customer retention abilities.
• Solid analytical skills to interpret customer data and identify trends.
• Experience cross-functionally with sales, product and support teams.
• Excellent verbal and written communication skills.

Responsibilities

• Onboard, train, and adopt LiveSwitch platform for customers.
• Manage a portfolio of customer accounts and monitor usage/performance.
• Proactively identify opportunities to improve outcomes and retention.
• Prepare regular performance reports and conduct business reviews.
• Help customers optimize workflows using LiveSwitch AI and communication tools.

Skills

Customer service

Relationship building

Data analysis

Cross-functional collaboration

Communication

SaaS experience

AI platforms

Education

Bachelor's degree in Business/Communications

Job description

Company Description

LiveSwitch is a technology company focused on eliminating the technology gap for small businesses through a cutting-edge AI and communication platform that drives significant productivity gains. By leading with agentic AI, LiveSwitch is transforming how trade-based businesses operate and serve their customers. The company's mission is to increase the 10-year survival rate of U.S. small businesses by 25% over the next five years. Customers using the platform report an average rate of return of 214%, highlighting the impact and value of LiveSwitch's solutions. Team members join a fast-growing environment with a clear purpose: helping small businesses thrive and succeed.

Role Description

The Customer Success Manager is a full-time, on-site role based in Apex, NC. This role is responsible for guiding new and existing customers through onboarding, training, and adoption of the LiveSwitch platform, ensuring they realize measurable value from the solution. Day-to-day responsibilities include managing a portfolio of customer accounts, monitoring usage and performance, proactively identifying opportunities to improve outcomes, and addressing issues that could impact satisfaction or retention. The Customer Success Manager will build strong relationships with key stakeholders, gather feedback, and collaborate with product, sales, and support teams to resolve concerns and enhance the customer experience. The role also involves preparing regular performance reports, conducting business reviews, and helping customers optimize their workflows using LiveSwitch's AI and communication tools.

Qualifications

• Strong customer service and customer satisfaction skills, with a focus on delivering a positive, consistent experience.
• Proven relationship building and customer retention abilities, including managing and growing customer accounts over time.
• Solid analytical skills to interpret customer data, identify trends, and recommend actions that improve outcomes.
• Experience working cross-functionally with sales, product, and support teams to address customer needs and drive success.
• Excellent verbal and written communication skills, including the ability to present findings and lead customer meetings.
• Prior experience in Customer Success, Account Management, or a related field in SaaS or technology environments is preferred.
• Comfort with AI-driven platforms and digital communication tools, with a willingness to learn new technologies quickly.
• Bachelor's degree in Business, Communications, or a related field, or equivalent practical experience.
• Organized, adaptable, and able to manage multiple customer priorities in a fast-paced setting.