AI-Driven Customer Success Manager

Enlighten AI Labs; United States; Remote; USD 120,000 - 145,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Job summary

Enlighten AI Labs in the United States is seeking a Customer Success Manager who will help customers implement Enlighten after the sale, manage onboarding, and guide them toward adoption and renewal. You will lead onboarding and ongoing conversations, learn each customer's workflows, review usage and feedback, coordinate with product, delivery, and commercial teams, and ensure measurable outcomes.

Responsibilities include running AI agents for account briefs, building customer-context tools, and

Qualifications

• Experience in customer success, account management, consulting, implementation, or another role supporting customers after a sale or project start.
• A calm, direct communication style that can build trust while addressing ambiguity, risk, or unmet expectations early.
• Strong organization and follow-through across multiple customer relationships and internal contributors.
• Practical AI fluency. You can run multiple agents for research, drafting, checking, and coordination, then validate the output and own the customer conversation.
• Comfort building small apps or workflows with agent assistance to improve preparation, tracking, and customer context.

Responsibilities

• Lead onboarding and regular customer conversations. Agree on goals, milestones, owners, and next steps.
• Learn how each customer’s teams work, what decisions they’re trying to improve, and which data or workflow issues are getting in their way.
• Review usage and customer feedback to show what teams have adopted, what outcomes the evidence supports, and where they need help.
• Run multiple AI agents in parallel every day to prepare account briefs, summarize feedback, and draft follow-ups. Check the work before sharing it with customers.
• Build small tools with agents to organize customer context, track follow-ups, and prepare account health reviews.
• Coordinate product, delivery, solutions, and commercial teams around open questions and risks. Start expansion or renewal planning early with evidence and clear next decisions.
• Share recurring customer feedback with the teams that can improve the product, enablement, or delivery.

Skills

Customer success

Account management

Consulting

Implementation

Post-sale support

AI fluency

Workflow coordination

Job description

Enlighten AI Labs in the United States is seeking a Customer Success Manager who will help customers implement Enlighten after the sale, manage onboarding, and guide them toward adoption and renewal. You will lead onboarding and ongoing conversations, learn each customer's workflows, review usage and feedback, coordinate with product, delivery, and commercial teams, and ensure measurable outcomes.

Responsibilities include running AI agents for account briefs, building customer-context tools, and