AI-Driven Customer Success Leader for GovTech

Kofile Technologies; Dallas (TX); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Career development

Insurance

401(k) plan

Paid holidays

PTO

Parental leave

Education assistance

Business casual

Job summary

Kofile is seeking a Customer Success Manager to lead post-sale adoption, renewal, and expansion for Kleio, our AI-powered document intelligence platform. You will partner with Sales, Product, Engineering, and Support to drive measurable value and long-term recurring revenue.

The ideal candidate has 5+ years in SaaS customer success or account management, strong executive communication, and a track record of reducing churn while expanding usage across departments.

Qualifications

• 5+ years of Customer Success, SaaS Account Management, Professional Services, Consulting, or related experience.
• Proven success managing enterprise customer relationships.
• Experience driving software adoption, renewals, and account expansion.
• Experience conducting executive business reviews and strategic customer conversations.
• Familiarity with SaaS subscription business models and recurring revenue metrics.

Responsibilities

• Own the customer onboarding journey through implementation and ongoing adoption.
• Develop customer success plans aligned to business goals and desired outcomes.
• Deliver enablement, training, and adoption programs.
• Monitor platform utilization, engagement, and adoption trends.
• Drive adoption of new Kleio capabilities, AI features, and platform releases.
• Conduct Quarterly Business Reviews (QBRs) and success reviews.
• Identify opportunities to expand Kleio usage across departments and partner with Sales.

Skills

Relationship building

Executive communication

Strategic thinking

Problem solving

Data-driven decisions

Multi-account management

Cross-functional collaboration

SaaS knowledge

Tools

AWS Cloud Services

Amazon Bedrock Suite

Job description

Kofile is seeking a Customer Success Manager to lead post-sale adoption, renewal, and expansion for Kleio, our AI-powered document intelligence platform. You will partner with Sales, Product, Engineering, and Support to drive measurable value and long-term recurring revenue.

The ideal candidate has 5+ years in SaaS customer success or account management, strong executive communication, and a track record of reducing churn while expanding usage across departments.