AI‑Driven Customer Success Manager

Supio; Seattle (WA); On-site; USD 120,000 - 150,000; Full time

Job summary

Supio in Seattle seeks a Customer Success Manager to be the primary contact for clients, ensuring maximum value from our products and services. You will manage relationships, onboard new customers, and craft success plans that align with business goals.

You will monitor health metrics, collaborate cross-functionally, and leverage AI-driven insights to anticipate needs and drive expansion while reducing churn. Strong communication and strategic thinking are essential.

Qualifications

• Bachelor's degree or equivalent experience in a relevant field.
• 3-5+ years in customer success, account management, or client-facing roles.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Experience with CRM platforms and customer success tools.
• Proven track record of meeting retention and growth targets.

Responsibilities

• Develop and maintain strong relationships with assigned customer accounts as trusted advisor.
• Guide new customers through onboarding and ensure smooth implementation.
• Monitor health metrics and assess risks to identify expansion opportunities.
• Lead with AI-driven solutions to enhance customer experiences and recommendations.
• Track success metrics and provide insights to inform strategy and product development.

Skills

Relationship management

Strategic thinking

Communication skills

Cross-functional collaboration

Customer-first mindset

Adaptability in AI-driven env

Data-driven decision making

Education

Bachelor's degree in Business, Marketing, Communications, or related field

Tools

CRM platforms

Job description

Supio in Seattle seeks a Customer Success Manager to be the primary contact for clients, ensuring maximum value from our products and services. You will manage relationships, onboard new customers, and craft success plans that align with business goals.

You will monitor health metrics, collaborate cross-functionally, and leverage AI-driven insights to anticipate needs and drive expansion while reducing churn. Strong communication and strategic thinking are essential.