AI-Driven Enterprise Adoption: Customer Success Lead

Salesforce; Seattle (WA); On-site; USD 123,100 - 227,000; Full time

Benefits offered by this job

Medical

401(k)

Employee stock purchase program

Parental leave

Mental health support

Job summary

Salesforce is seeking a senior Customer Success professional to partner with enterprise clients on adoption and governance of AI-driven solutions. You will interpret telemetry, drive utilization of consumption-based licenses, and coordinate with various teams to ensure a unified, value-driven client journey.

The role emphasizes translating technical capabilities into strategic business outcomes, with strong focus on stakeholders, governance, and ongoing optimization for sustained impact.

Qualifications

• 6+ years in customer success or consulting, focusing on adoption and change management for enterprise SaaS.
• Governance: experience with governance frameworks or steering committees for large digital transformations.
• Analytical: interpret telemetry, usage data and dashboards to derive insights for customers.
• Consumption: manage consumption-based accounts and drive utilization.
• Strategic comms: present AI outcomes to senior stakeholders translating tech to business value.
• AI: understanding of AI/LLM concepts and translating to business outcomes.

Responsibilities

• Support the Customer Center of Excellence and empower customers to iterate and scale their AI footprint.
• Monitor agent performance telemetry and suggest optimization opportunities for workflows.
• Coordinate with Account Execs, Professional Services, and Partners to ensure a unified experience.
• Drive roadmap adoption for licenses and consumption credits, tied to business impact.
• Communicate value realization and ROI, moving discussions to business outcomes.

Skills

Governance

Analytical Fluency

Consumption Model

Strategic Communication

AI Fluency

Job description

Salesforce is seeking a senior Customer Success professional to partner with enterprise clients on adoption and governance of AI-driven solutions. You will interpret telemetry, drive utilization of consumption-based licenses, and coordinate with various teams to ensure a unified, value-driven client journey.

The role emphasizes translating technical capabilities into strategic business outcomes, with strong focus on stakeholders, governance, and ongoing optimization for sustained impact.