AI-Driven Customer Service & Warranty Advocate

King Living; Chicago (IL); On-site; USD 45,000 - 53,000; Full time

Benefits offered by this job

Generous discounts

Career pathways

AI-forward environment

Job summary

King Living is seeking a customer service professional to own post-sale warranty and service cases end to end, troubleshooting with a creative, solutions-focused mindset and clear, empathic communication. You will work with Warranty, Delivery and internal teams to route issues and ensure timely resolutions.

You will apply AI tools to improve accuracy and speed, maintain transparent updates for customers, and contribute to knowledge bases while upholding the premium King Living standard.

Qualifications

• Proven background in customer service, preferably in furniture, retail or service-based industries
• Strong conflict resolution, de-escalation and communication skills
• Familiarity with CRM platforms - Salesforce Customer 360 experience is an advantage
• Understanding of warranties, consumer guarantees and product fault assessment
• Comfortable using digital tools, AI-enabled systems and knowledge bases
• Problem-solving mindset with a genuine focus on customer satisfaction
• Strong product knowledge - or the curiosity and drive to build it quickly

Responsibilities

• Own post-sale warranty and service enquiries from start to finish - troubleshooting concerns with a creative, solutions-focused mindset that balances process with a great customer experience.
• Maintain transparent, timely communication throughout every case - managing expectations, setting service windows and coordinating internally to keep resolutions on track.
• Apply AI tools and automations to improve accuracy, turnaround and customer messaging - identifying opportunities to improve first-contact resolution.
• Identify high-risk or complex issues and escalates appropriately - maintaining strong product knowledge to advise customers accurately on care, materials and coverage.
• Ensure resolutions align with quality standards and contribute to process improvements and knowledge base articles that make the team better over time.

Skills

Customer service

Conflict resolution

Communication

CRM experience

Warranty knowledge

Digital tools & AI

Problem-solving

Product knowledge

Tools

Salesforce Customer 360

Job description

King Living is seeking a customer service professional to own post-sale warranty and service cases end to end, troubleshooting with a creative, solutions-focused mindset and clear, empathic communication. You will work with Warranty, Delivery and internal teams to route issues and ensure timely resolutions.

You will apply AI tools to improve accuracy and speed, maintain transparent updates for customers, and contribute to knowledge bases while upholding the premium King Living standard.