Field Warranty & Customer Experience Assistant

Kb-Home; Katy (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Full benefits

Health insurance

Wellness program

Retirement savings plan

Paid holidays

Sick time

Vacation

Job summary

KB Home is seeking an Assistant Customer Service Representative to support warranty claims, supervise subcontractors for quality and timeliness, and conduct homeowner orientations across active and closed communities.

This temporary role offers full benefits through December 31, 2026, with CSI targets and teamwork to maintain high customer satisfaction and on-schedule project completion.

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• 1 year of customer service experience in homebuilding, real estate, or related industry.
• 1–2 years construction experience with a production homebuilder preferred.
• Bilingual skills preferred.

Responsibilities

• Assist Customer Service Representative with scheduling, evaluating, and resolving warranty claims to ensure customer satisfaction.
• Assist with completing warranty claims within 7 days.
• Hold subcontractors accountable for workmanship and completion of warranty-related repairs.
• Perform homeowner orientations and follow-up visits at designated intervals.

Skills

Customer service

Bilingual

Interpersonal skills

Microsoft Office

Education

High school diploma

Associate or Bachelor preferred

Tools

Word

Excel

PowerPoint

Outlook

Job description

KB Home is seeking an Assistant Customer Service Representative to support warranty claims, supervise subcontractors for quality and timeliness, and conduct homeowner orientations across active and closed communities.

This temporary role offers full benefits through December 31, 2026, with CSI targets and teamwork to maintain high customer satisfaction and on-schedule project completion.