AI-Driven Customer & Partner Solutions Engineer

Google LLC; New York (NY); On-site; USD 127,000 - 182,000; Full time

Benefits offered by this job

Equity

Performance bonus

Benefits

Job summary

Google LLC in New York, NY is seeking a Customer and Partner Solutions Engineer to scale user support and product education across Google's ecosystem. You will work with partners and customers to understand needs and design technical solutions with AI and automation.

The role emphasizes collaboration with product support teams, scalable workflows, and turning complex problems into reliable, user-friendly experiences for a global audience. In-person interviews are common in the hiring process.

Qualifications

• Bachelor’s degree in Engineering, CS, or related field.
• At least 3 years coding in Java, C/C++, or Python.
• 3 years of technical troubleshooting and partner/customer management.

Responsibilities

• Own the integration of support configurations for Google products.
• Use admin tools, rule systems, prompt engineering, and AI configs to create intelligent support paths.
• Collaborate with product operations and support teams to deploy multi-channel support strategies.
• Investigate AI features, automated workflows, and escalation channels to ensure high availability.
• Drive efficiency and quality improvements across support systems and tooling.

Skills

Java

C/C++

Python

Education

Bachelor’s degree in Engineering, CS, or related field

Tools

SQL

NoSQL

Linux

Job description

Google LLC in New York, NY is seeking a Customer and Partner Solutions Engineer to scale user support and product education across Google's ecosystem. You will work with partners and customers to understand needs and design technical solutions with AI and automation.

The role emphasizes collaboration with product support teams, scalable workflows, and turning complex problems into reliable, user-friendly experiences for a global audience. In-person interviews are common in the hiring process.