AI-Driven Customer & Partner Solutions Engineer

Google Inc.; New York (NY); On-site; USD 127,000 - 182,000; Full time

Benefits offered by this job

Equity

Bonus target (15%)

Benefits

Job summary

Google seeks a Customer and Partner Solutions Engineer in New York to scale user support and product education using AI and advanced tech. You'll collaborate with user support teams to implement innovative solutions and ensure high-availability support systems across Google products.

The role emphasizes partnering with product and support teams, driving scalable, high-quality AI-assisted workflows, and enhancing user engagement with Google platforms.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, or related field.
• 3 years of coding experience in Java, C/C++, or Python.
• 3 years of technical troubleshooting and partner/customer management.

Responsibilities

• Own the Ask Google Help support configuration and agentic workflow integrations for a dedicated set of products.
• Utilize advanced admin tools, code-based rule systems, prompt engineering, and AI configurations to build intelligent support paths.
• Partner with product operations and support teams to develop and execute product-specific, multi-channel human and AI support strategies.
• Search, investigate, and troubleshoot AI support features, automated workflows, and escalation channel issues.
• Drive ongoing efficiency, scalability, and quality improvements across support systems and tools.

Skills

Programming languages

Technical troubleshooting

Partner/customer management

Education

Bachelor's degree in Engineering/CS

Tools

SQL

NoSQL

Machine learning

Linux/Unix systems

Job description

Google seeks a Customer and Partner Solutions Engineer in New York to scale user support and product education using AI and advanced tech. You'll collaborate with user support teams to implement innovative solutions and ensure high-availability support systems across Google products.

The role emphasizes partnering with product and support teams, driving scalable, high-quality AI-assisted workflows, and enhancing user engagement with Google platforms.