AI-Driven CSM for Ecommerce Growth

Clearer; United States; Presencial; USD 85.000 - 125.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical coverage

Dental coverage

Vision coverage

401k

PTO 20 days

Paid holidays

Sick leave

Parental leave

Birthday off

Give Back Day

Resumo da vaga

Clearer is seeking a Customer Success professional to own a portfolio of growing eCommerce brands. Data and AI show you where to focus, helping merchants get more value and stay longer with us.

You will drive adoption, uncover expansion opportunities, and guide conversations that lead to renewals, upgrades and cross-sells. Join a fast-moving SaaS team focused on AI-powered customer success.

Qualificações

• Strong experience in a customer-facing role such as customer success, account management or sales.
• Experience with Shopify or the wider eCommerce ecosystem.
• Confidence in commercial conversations from renewals and saves to upgrades.
• Comfort using data to decide where to focus and what to do next.
• Strong communication and stakeholder management skills.
• A proactive, collaborative, customer-first mindset.
• Experience in a scaled, high-volume Customer Success model.
• Hands-on use of AI tools in day-to-day work.

Responsabilidades

• Drive customer outcomes by linking product usage to client goals.
• Help merchants adopt features and workflows that create value.
• Spot where merchants are underusing the product and re-onboard when needed.
• Run focused consultations with clear next steps and measurable outcomes.
• Track adoption and health metrics to prove impact beyond meetings.
• Own expansion across your portfolio with upsell and cross-sell opportunities.
• Use AI tools daily to prioritize accounts and prep for conversations.

Conhecimentos

Customer-facing experience

Shopify / ecommerce

Commercial conversations

Data-driven decisions

Strong communication

Proactive mindset

Scaled CS model

Hands-on AI tools

Descrição da vaga

Clearer is seeking a Customer Success professional to own a portfolio of growing eCommerce brands. Data and AI show you where to focus, helping merchants get more value and stay longer with us.

You will drive adoption, uncover expansion opportunities, and guide conversations that lead to renewals, upgrades and cross-sells. Join a fast-moving SaaS team focused on AI-powered customer success.