Senior Enterprise CSM — AI-Powered Growth & Renewals
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Job summary
Gorgias seeks a Senior Customer Success Manager – Enterprise to oversee a portfolio of 70–80 ecommerce customers, driving adoption, renewals and long-term value. You will partner with Sales, Product and Support to optimize outcomes and leverage AI-enabled workflows with a data-informed approach.
You will monitor health metrics and guide customers through renewals and expansions with proactive engagement and strategic guidance.
Job description
Gorgias seeks a Senior Customer Success Manager – Enterprise to oversee a portfolio of 70–80 ecommerce customers, driving adoption, renewals and long-term value. You will partner with Sales, Product and Support to optimize outcomes and leverage AI-enabled workflows with a data-informed approach.
You will monitor health metrics and guide customers through renewals and expansions with proactive engagement and strategic guidance.
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