Customer Success Manager, Scale (Fully Remote)

Clearer.io; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k

20 days PTO

Paid parental leave

Birthday off

Give Back Day

Global collaborative culture

Job summary

Clearer.io, a global eCommerce AI company, seeks a customer-focused professional to connect product usage with merchant goals and close adoption gaps. You will own retention and expansion, using AI tools to prioritize actions, intervene when needed, and capture revenue opportunities while aligning with the company's results-driven culture.

Ideal candidates have proven experience in customer success, account management, or sales, and are comfortable with data-driven prioritization and AI tool

Qualifications

• Experience in customer success, account management, or sales.
• Comfort with data-driven prioritization and AI tool adoption.
• Strong ability to drive retention and revenue through merchant-focused strategies.

Responsibilities

• Drive customer outcomes by connecting product usage to merchant goals and addressing adoption gaps.
• Own retention and expansion, using AI tools to prioritize, intervene, and capture revenue opportunities.

Skills

Customer success

Account management

Sales

Data-driven prioritization

AI tool adoption

Tools

AI tools

Job description

• Drive customer outcomes by connecting product usage to merchant goals and addressing adoption gaps.
• Own retention and expansion, using AI tools to prioritize, intervene, and capture revenue opportunities.

Qualifications:

• Strong experience in customer success, account management, or sales, ideally with Shopify or eCommerce.
• Comfort with commercial conversations, data-driven prioritization, and AI tool adoption.

What We Offer:

• Medical, dental, and vision coverage, plus 401k and 20 days PTO.
• Paid parental leave, a birthday off, and a Give Back Day each year.
• A global, collaborative culture with results-driven focus and commitment to fair hiring.

Clearer.io

Clearer.io helps eCommerce brands gain clarity through AI-powered tools that connect to their existing stack, enriching catalogs and putting data to work so products get found and trusted. They are a global team with offices in Australia, the UK, Germany, Vietnam, and the US, backed by PSG Equity and Silversmith Capital Partners, serving thousands of merchants worldwide.