Senior Enterprise CSM — AI-Driven Growth & Adoption

WeHireYou; Los Angeles (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

Gorgias seeks a Senior Customer Success Manager – Enterprise to oversee a portfolio of 70–80 ecommerce customers, driving adoption, renewals and long-term value. You will partner with Sales, Product and Support to optimize outcomes and leverage AI-enabled workflows with a data-informed approach.

You will monitor health metrics and guide customers through renewals and expansions with proactive engagement and strategic guidance.

Job description

Gorgias, a leading ecommerce customer support platform, seeks a Senior Customer Success Manager – Enterprise to manage a portfolio of 70–80 ecommerce customers. You will drive adoption, renewals, and long-term value while partnering with Sales, Product, and Support to optimize outcomes.

You will leverage AI-enabled workflows, monitor health metrics, and guide customers through renewals and expansions with a proactive, data-informed approach.