AI-Driven CS Ops Manager — Remote, Scalable Impact

Redox; United States; Remote; USD 110,000 - 125,000; Full time

Benefits offered by this job

Unlimited Flexible Time Off

15+ Observed Holidays

401k match 50%

Medical/Dental/Vision Benefits

Paid Parental Leave (16 weeks)

Job summary

HealthX Ventures is seeking a CS Ops & AI Agent Manager to enhance their Customer Success Organization. You will oversee the CS tooling stack and lead the deployment of AI-powered workflows, directly impacting account management and support teams.

The ideal candidate has 4-6 years in B2B SaaS CS operations, hands-on experience in AI agent deployment, and a solid understanding of data privacy considerations.

This position offers a remote-first culture, unlimited flexible time off, and a competitive salary range of $110,000 to $125,000 per year.

Qualifications

• 4-6+ years in CS Operations or a closely related function in B2B SaaS.
• Hands-on AI agent or workflow deployment experience.
• Comfort with ambiguity and prioritization.
• Familiarity with data privacy considerations.

Responsibilities

• Manage AI agents across the CS team and ensure quality standards.
• Oversee CS tooling stack and maintain data integrity.
• Produce recurring reports on retention and productivity.

Skills

CS Operations Experience

AI Agent Deployment

Prompt Engineering

Written Communication

Data Privacy

Tools

Claude

Salesforce

Zendesk

Vitally

Zapier

Job description

HealthX Ventures is seeking a CS Ops & AI Agent Manager to enhance their Customer Success Organization. You will oversee the CS tooling stack and lead the deployment of AI-powered workflows, directly impacting account management and support teams.

The ideal candidate has 4-6 years in B2B SaaS CS operations, hands-on experience in AI agent deployment, and a solid understanding of data privacy considerations.

This position offers a remote-first culture, unlimited flexible time off, and a competitive salary range of $110,000 to $125,000 per year.