Remote Customer Operations Lead | AI-Driven Automation

CDK Global; United States; On-site; USD 106,000 - 136,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

401(k) Matching Program

Tuition Reimbursement

Medical, dental, and vision benefits

Job summary

CDK Global is seeking a Customer Operations Lead responsible for optimizing systems and key operational metrics for the Customer Success Platform. This role entails leading cross-functional initiatives, managing data analysis, and ensuring seamless communication with stakeholders.

The ideal candidate will have 3–5 years of experience in technical support, strong analytical skills, and leadership capabilities. This remote position offers a salary range of $106,000 - $136,000 along with several benefits.

Qualifications

• 3–5 years in technical support or Customer Service, with 2–3 years managing people.
• Proficiency in Microsoft tools and Customer Success Platforms.
• Exceptional rapport-building and communication skills.

Responsibilities

• Lead standardization and administration of Customer Success Platform.
• Manage team data and monitor KPIs.
• Communicate project status to stakeholders.

Skills

Analytical skills

Communication skills

Microsoft tools proficiency

Project management skills

Education

Bachelor’s degree or equivalent work experience

Tools

Totango

Excel

PowerPoint

Job description

CDK Global is seeking a Customer Operations Lead responsible for optimizing systems and key operational metrics for the Customer Success Platform. This role entails leading cross-functional initiatives, managing data analysis, and ensuring seamless communication with stakeholders.

The ideal candidate will have 3–5 years of experience in technical support, strong analytical skills, and leadership capabilities. This remote position offers a salary range of $106,000 - $136,000 along with several benefits.