AI-Driven CS Operations Engineer

SambaNova; San Jose (CA); On-site; USD 128,000 - 134,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Disability

Life insurance

HSA

FSA

EAP

Headspace

Gympass

One Medical

Job summary

SambaNova is seeking a Customer Success Operations Specialist in San Jose, CA to design AI-driven customer workflows across onboarding, health scoring, renewals, and escalation triage.

You'll own the CS tech stack, build dashboards, and collaborate with Sales, Product, and Data/IT to implement AI-enabled processes that scale with the customer base. The role blends automation, data hygiene, and cross-functional enablement.

Qualifications

• 2–5 years in Operations or CS Ops (SaaS/tech).
• Hands-on CRM experience (Salesforce/HubSpot).
• Experience with CS platforms (Gainsight/Totango/ChurnZero).
• Strong analytics and reporting skills.
• Advanced Excel/Google Sheets; SQL a plus.

Responsibilities

• Design and own AI-powered customer workflows across onboarding to renewal.
• Pilot and implement AI tools to reduce manual work for CSMs.
• Build AI-assisted reporting and insights from account activity.
• Create prompt libraries, playbooks, guardrails for consistency.
• Test new AI capabilities against real CS use cases.
• Own and maintain CS tech stack and integrations.
• Build dashboards tracking health, renewals, NRR, AI gains.
• Document CS workflows with AI as default approach.
• Collaborate with CS leadership to define metrics.

Skills

Operations experience

CRM experience

SQL experience

Excel/Sheets

Cross-functional collaboration

Tools

Salesforce

HubSpot

Gainsight

Totango

ChurnZero

Vitally

Power BI

Job description

SambaNova is seeking a Customer Success Operations Specialist in San Jose, CA to design AI-driven customer workflows across onboarding, health scoring, renewals, and escalation triage.

You'll own the CS tech stack, build dashboards, and collaborate with Sales, Product, and Data/IT to implement AI-enabled processes that scale with the customer base. The role blends automation, data hygiene, and cross-functional enablement.