Remote AI-Driven Customer Ops Engineer

United States Digital Space LLC; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

United States Digital Space LLC is seeking an AI-native Customer Operations Engineer to design and own agent-based support, onboarding, and success workflows. You will deploy AI agents alongside customers, ensuring rapid feedback and continuous improvement through data-driven insights.

You will ship end-to-end agentic onboarding, monitor health signals, and automate renewal prep while maintaining a strong customer relationship with executives and dispatchers alike.

Qualifications

• AI-native builder with a track record of automating workflows using AI agents and APIs.
• Strong ability to audit AI outputs and ensure safe, reliable releases.
• Comfortable owning customer-facing initiatives and communicating with executives.

Responsibilities

• Build AI agents that handle support onboarding, and success tasks with human-in-the-loop auditing.
• Design end-to-end onboarding flows and track customer progress with automated checks.
• Develop and monitor account health, usage signals, and self-serve enablement to reduce manual support.
• Turn recurring issues into reusable agent capabilities to scale operations.

Skills

AI-native builder

Technical judgment

Customer-facing instincts

Bias toward action

Communication

Travel willingness

Analytical mindset

Tools

APIs

SQL

Job description

United States Digital Space LLC is seeking an AI-native Customer Operations Engineer to design and own agent-based support, onboarding, and success workflows. You will deploy AI agents alongside customers, ensuring rapid feedback and continuous improvement through data-driven insights.

You will ship end-to-end agentic onboarding, monitor health signals, and automate renewal prep while maintaining a strong customer relationship with executives and dispatchers alike.