AI-Driven Corporate Customer Success Lead

Litera; Raleigh (NC); Hybrid; USD 90.000 - 140.000; Vollzeit

Zusammenfassung

Litera, based in Raleigh, NC, is seeking a Corporate Customer Success Manager for a hybrid role. You will manage a portfolio of corporate customers, drive adoption, and partner with Sales, Support, and Product to proactively resolve risks and unlock growth opportunities.

The role emphasizes data-driven success, customer health, and renewal readiness, with structured success reviews and scalable engagement programs.

Qualifikationen

• Must have experience in customer success, account management, onboarding, or SaaS.
• Proven ability to manage multiple relationships and prioritize competing needs.
• Experience tracking adoption, health metrics, and measurable outcomes.
• Strong written and verbal communication skills, with excellent organization and follow-through.

Aufgaben

• Manage a healthy portfolio of corporate accounts with defined success criteria.
• Lead adoption plans, health reviews, and renewal readiness.
• Collaborate with Sales, Support, and Product to address risks early and drive value.
• Scale engagement through playbooks and digital programs to improve efficiency.

Kenntnisse

Customer Success

Account management

SaaS

Data analysis

Cross-functional

Tools

CRM (Salesforce)

Jobbeschreibung

Litera, based in Raleigh, NC, is seeking a Corporate Customer Success Manager for a hybrid role. You will manage a portfolio of corporate customers, drive adoption, and partner with Sales, Support, and Product to proactively resolve risks and unlock growth opportunities.

The role emphasizes data-driven success, customer health, and renewal readiness, with structured success reviews and scalable engagement programs.