Strategic Law Firm Adoption & Success Lead

Litera Group; Raleigh (NC); Hybrid; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

Litera in Raleigh is seeking a Large Law Customer Success Manager to help the world’s leading law firms turn their Litera investments into measurable outcomes.

You will manage complex B2B relationships, drive adoption across attorneys, practice groups and business services, and partner with product, support and implementation.

This hybrid role requires strong communication, project management and data analysis skills to set goals, monitor adoption and support renewals.

Qualifikationen

• Must-have experience in Customer Success, account management, SaaS, or legal technology.
• Proven ability to manage complex B2B relationships and drive adoption.
• Strong communication, presentation, and facilitation skills.
• Ability to analyze adoption data and identify engagement gaps.

Aufgaben

• Drive firm-level outcomes, such as attorney productivity and reduced admin effort.
• Develop adoption plans for attorneys, practice groups and business services.
• Embed product usage in real workflows with firm champions.
• Build a broad network of advocates and stakeholders for ongoing engagement.
• Conduct business reviews showing value, adoption progress, and renewals insights.
• Identify risks early and develop recovery plans with owners and measurable criteria.
• Support renewal conversations with credible evidence of adoption outcomes.
• Share legal-industry insights and repeatable adoption practices across Product and the broader organization.

Kenntnisse

Customer success

Account management

SaaS

Legal technology

Stakeholder management

Communication

Presentation

Facilitation

Adoption analysis

Project management

Cross-functional coordination

Jobbeschreibung

Litera in Raleigh is seeking a Large Law Customer Success Manager to help the world’s leading law firms turn their Litera investments into measurable outcomes.

You will manage complex B2B relationships, drive adoption across attorneys, practice groups and business services, and partner with product, support and implementation.

This hybrid role requires strong communication, project management and data analysis skills to set goals, monitor adoption and support renewals.