Hybrid Corporate Customer Success Manager - LegalTech

Litera Group; Raleigh (NC); Hybride; USD 90 000 - 120 000; Plein temps

Résumé du poste

Litera is seeking a Corporate Customer Success Manager to steward a portfolio of corporate clients, driving measurable value through proactive, scalable programs. You will collaborate with Sales, Support, and Product to close adoption gaps and manage risk.

Based in Raleigh with hybrid work, you’ll lead health checks, define success plans with clear metrics, and mentor customer champions to accelerate renewal and expansion.

Qualifications

• Experience in Customer Success, account management, onboarding, or SaaS.
• Ability to manage multiple customer relationships and prioritize competing needs.
• Experience tracking adoption, customer health, milestones, and measurable outcomes.
• Strong analytical and problem-solving skills, including interpreting usage and engagement trends.
• Excellent written and verbal communication skills, with strong organization and follow-through.
• Ability to work effectively across Sales, Support, Product, and other internal teams.

Responsabilités

• A healthy, well-covered portfolio of accounts, with engagement prioritized by health, lifecycle stage, and business impact.
• Customers who reach their defined success criteria, through practical plans with clear metrics, milestones, and owners.
• Sustained adoption of core features and workflows, driven by usage data and repeatable enablement programs.
• Early detection of at-risk accounts, with action plans that resolve low adoption, stalled onboarding, and unresolved issues before they affect retention.
• Productive relationships with champions, administrators, and decision-makers, supported by a steady engagement cadence and structured success reviews.
• Renewal readiness and expansion opportunities, in partnership with Account Management or Sales.
• Efficient, scalable execution that uses playbooks, automation, and digital engagement to deliver outcomes without relying on manual touchpoints.
• Customer feedback, advocacy, and process improvements that strengthen the broader CS team.

Connaissances

Customer Success

Account management

Onboarding

SaaS

Description du poste

Litera is seeking a Corporate Customer Success Manager to steward a portfolio of corporate clients, driving measurable value through proactive, scalable programs. You will collaborate with Sales, Support, and Product to close adoption gaps and manage risk.

Based in Raleigh with hybrid work, you’ll lead health checks, define success plans with clear metrics, and mentor customer champions to accelerate renewal and expansion.