Strategic Enterprise CS Leader: AI-Driven Legal Tech

Litera Group; Raleigh (NC); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Litera Group in Raleigh, NC is seeking an Enterprise Customer Success Manager to partner with our largest customers and translate business priorities into measurable outcomes. You will lead executive sponsorship, drive adoption and retention, and coordinate with Product, Solutions, and Support to deliver measurable value.

You’ll build trusted relationships with executives and end users, deliver business reviews showing impact, and guide cross‑functional teams to reduce risk and enable expansion.

Qualifications

• Experience in Customer Success, strategic account management, or enterprise SaaS.
• Proven ability to manage complex B2B relationships across multiple stakeholder groups.
• Experience building success plans tied to measurable business outcomes and adoption goals.
• Strong analytical skills, including interpreting account health, usage, and performance metrics.
• Excellent executive communication, presentation, and facilitation skills.
• Ability to manage risk proactively and lead cross‑functional teams without direct authority.

Responsibilities

• Deliver success with clear plans, baselines, and target dates showing progress.
• Provide visibility into account health; surface risks and opportunities before renewal.
• Drive sustained adoption of priority features and workflows via account-specific strategies.
• Build trusted relationships with executive sponsors, champions, and end users.
• Lead executive business reviews linking product capabilities to business impact and opportunities.
• Develop recovery plans for at‑risk accounts with owners, milestones, and escalation paths.
• Support strong renewal readiness and expansion opportunities with Account Management or Sales.

Skills

Customer Success

B2B Relationships

Success Plans

Analytics

Executive Communication

Cross-functional Leadership

Job description

Litera Group in Raleigh, NC is seeking an Enterprise Customer Success Manager to partner with our largest customers and translate business priorities into measurable outcomes. You will lead executive sponsorship, drive adoption and retention, and coordinate with Product, Solutions, and Support to deliver measurable value.

You’ll build trusted relationships with executives and end users, deliver business reviews showing impact, and guide cross‑functional teams to reduce risk and enable expansion.