Hybrid Customer Success Manager | ROI-Driven Growth & Equity

Liine; Raleigh (NC); Hybrid; USD 65,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short/Long-term disability

Unlimited PTO

Equity package

401(k) match

Job summary

Liine is hiring a Customer Success Manager (or Senior Customer Success Manager) to drive post‑sale adoption of our AI-powered platform in Raleigh, NC. You will be the primary contact for customers, building relationships with CMOs and marketing leaders to ensure Liine delivers measurable ROI and validates value within the first 90 days.

Hybrid role with in-office days on Monday, Wednesday, and Friday and remote options on Tuesday and Thursday.

Qualifications

• 1–10 years of customer success or consulting experience.
• Comfort with quickly learning a technical product and applying that knowledge.
• Ability to translate technical concepts into clear and concise communication with customers.
• Level‑headed with empathy and strong active listening.
• Growth mindset and fast-paced entrepreneurial attitude.

Responsibilities

• Act as the assigned customers' primary Liine contact and advocate.
• Build relationships with customers, CMOs, and marketing leaders.
• Coordinate with Sales, Implementation, and Support to address customer needs.
• Ensure customers realize Liine's value within 90 days on the platform.
• Help customers and their partners maximize ROI with Liine.
• Be a collaborative team player with a growth mindset.

Skills

Customer success

Consultative selling

Technical aptitude

Communication

Tools

CRM software

Job description

Liine is hiring a Customer Success Manager (or Senior Customer Success Manager) to drive post‑sale adoption of our AI-powered platform in Raleigh, NC. You will be the primary contact for customers, building relationships with CMOs and marketing leaders to ensure Liine delivers measurable ROI and validates value within the first 90 days.

Hybrid role with in-office days on Monday, Wednesday, and Friday and remote options on Tuesday and Thursday.