AI-Driven Contact Center Architect & Tech PM

Ampcus, Inc; Richardson (TX); Vor Ort; USD 120.000 - 180.000; Vollzeit

Zusammenfassung

Ampcus Inc. in Richardson, TX seeks a highly experienced Technical Project Manager to lead complex contact center programs. You will engage senior client leadership, manage matrixed teams, and translate complex concepts into clear leadership-ready presentations.

The role emphasizes strong technical acumen and AI-driven contact center solutions. Ideal candidates have 15 years in project/program management, with at least 10 years in contact center or customer experience programs, and PMP or

Qualifikationen

• 15 years in project/program management, with at least 10 years in contact center or customer experience programs.
• PMP or Agile/Scrum certification is a plus.

Aufgaben

• Lead complex contact center initiatives with strong technical acumen.
• Engage senior/executive client leadership and manage matrixed teams effectively.
• Communicate confidently and operate independently with minimal guidance.
• Simplify complex concepts into clear presentations for leadership.
• Strong understanding of AI-driven contact center solutions.

Kenntnisse

Google CCAI/Dialog Flow

Contact Center technologies

PMP

Scrum

Jobbeschreibung

Ampcus Inc. in Richardson, TX seeks a highly experienced Technical Project Manager to lead complex contact center programs. You will engage senior client leadership, manage matrixed teams, and translate complex concepts into clear leadership-ready presentations.

The role emphasizes strong technical acumen and AI-driven contact center solutions. Ideal candidates have 15 years in project/program management, with at least 10 years in contact center or customer experience programs, and PMP or