Technical Project Manager, Contact Center AI & Cloud

Tech3pillars Technologies; Alaska; On-site; USD 120,000 - 160,000; Full time

Job summary

Tech3pillars Technologies in the United States is seeking an experienced Technical Project Manager to lead large-scale Contact Center transformation programs from strategy through deployment, ensuring on-time delivery and alignment with business outcomes.

The ideal candidate will excel in cross-functional leadership across Engineering, Product, Operations, Security, and Vendors, with hands-on Google CCAI and cloud transformation experience, and strong client-facing communication.

Qualifications

• Experience as a Technical Project/Program Manager.
• Hands-on experience with Contact Center technologies - Google CCAI.
• Strong grasp of AI/ML, Conversational AI, IVR, and omnichannel CX.
• Experience leading enterprise-scale cloud transformation programs on GCP or equivalent.
• Excellent client-facing communication, executive presentation, and vendor coordination.

Responsibilities

• Lead end-to-end delivery of large-scale Contact Center Transformation programs from strategy to deployment.
• Independently manage scope, requirements, schedules, risks, dependencies, budgets, and stakeholder communications across multiple workstreams.
• Drive modernization initiatives involving Google CCAI, Dialogflow CX/ES, IVR, telephony, chat, and analytics platforms.
• Lead technical design and deployment of AI-powered customer experiences including conversational AI and self-service journeys.
• Engage with senior client leadership, providing strategic guidance and aligning technology investments with business outcomes.
• Deliver concise project updates, executive dashboards, risk assessments, and mitigation plans.

Skills

Project management

Contact Center tech

AI/ML & Conversational AI

GCP / cloud transformation

Executive stakeholder mgmt

Job description

Tech3pillars Technologies in the United States is seeking an experienced Technical Project Manager to lead large-scale Contact Center transformation programs from strategy through deployment, ensuring on-time delivery and alignment with business outcomes.

The ideal candidate will excel in cross-functional leadership across Engineering, Product, Operations, Security, and Vendors, with hands-on Google CCAI and cloud transformation experience, and strong client-facing communication.