AI-Powered Contact Center PM | Senior Program Leader

Ampcus Inc

Richardson (TX)

In loco

USD 120.000 - 170.000

Tempo pieno

3 giorni fa

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Descrizione del lavoro

Ampcus Inc. is seeking an experienced Technical Project Manager for Contact Center Programs in Richardson, TX.

This 12-month contract requires guiding complex contact center initiatives with senior client leadership, managing matrixed teams, and translating technical concepts into clear executive-ready presentations. Ideal candidates bring 15 years in project/program management, with 10+ years in contact center or customer experience programs, and a PMP or Agile/Scrum certification is a plus.

Competenze

15 years in project/program management, with at least 10 years in contact center or customer experience programs.
PMP or Agile/Scrum certification is a plus.
Strong technical acumen to lead complex contact center initiatives.

Mansioni

Lead complex contact center initiatives with strong technical acumen.
Engage senior/executive client leadership and manage matrixed teams effectively.
Communicate confidently and operate independently with minimal guidance.
Simplify complex concepts into clear presentations for leadership.
Strong understanding of AI-driven contact center solutions.