Project Manager

Tech3pillars Technologies; Alaska; On-site; USD 120,000 - 160,000; Full time

Job summary

Tech3pillars Technologies in the United States is seeking an experienced Technical Project Manager to lead large-scale Contact Center transformation programs from strategy through deployment, ensuring on-time delivery and alignment with business outcomes.

The ideal candidate will excel in cross-functional leadership across Engineering, Product, Operations, Security, and Vendors, with hands-on Google CCAI and cloud transformation experience, and strong client-facing communication.

Qualifications

• Experience as a Technical Project/Program Manager.
• Hands-on experience with Contact Center technologies - Google CCAI.
• Strong grasp of AI/ML, Conversational AI, IVR, and omnichannel CX.
• Experience leading enterprise-scale cloud transformation programs on GCP or equivalent.
• Excellent client-facing communication, executive presentation, and vendor coordination.

Responsibilities

• Lead end-to-end delivery of large-scale Contact Center Transformation programs from strategy to deployment.
• Independently manage scope, requirements, schedules, risks, dependencies, budgets, and stakeholder communications across multiple workstreams.
• Drive modernization initiatives involving Google CCAI, Dialogflow CX/ES, IVR, telephony, chat, and analytics platforms.
• Lead technical design and deployment of AI-powered customer experiences including conversational AI and self-service journeys.
• Engage with senior client leadership, providing strategic guidance and aligning technology investments with business outcomes.
• Deliver concise project updates, executive dashboards, risk assessments, and mitigation plans.

Skills

Project management

Contact Center tech

AI/ML & Conversational AI

GCP / cloud transformation

Executive stakeholder mgmt

Job description

Job Title : Technical Project Manager

Location : Nearby Client Office (Onsite)

We are seeking an experienced Technical Project Manager with strong expertise in Contact Center technologies, Google CCAI, Conversational AI, and cloud transformation. The ideal candidate will be responsible for leading large-scale Contact Center transformation programs from strategy and planning through implementation, deployment, and operational stabilization.

Responsibilities

• Lead end-to-end delivery of large-scale Contact Center Transformation programs, from strategy, planning, and roadmap definition through deployment and operational stabilization.
• Independently manage project scope, requirements, schedules, risks, dependencies, budgets, and stakeholder communications across multiple workstreams.
• Drive implementation and modernization initiatives involving Google CCAI, Dialogflow CX/ES, Agent Assist, CCAI Insights, IVR, telephony, chat, and analytics platforms.
• Lead the technical design and deployment of AI-powered customer experiences, including conversational AI, virtual agents, self-service journeys, and intelligent routing solutions.
• Engage directly with senior client leadership (Directors, VPs, CIOs, and Business Executives), providing strategic guidance and positioning technology investments against business outcomes.
• Deliver clear, concise, and proactive project updates, executive dashboards, risk assessments, and mitigation plans without requiring follow-ups from stakeholders.
• Coordinate cross-functional teams spanning Engineering, Product, Operations, Security, Architecture, Analytics, and Vendor organizations to ensure successful end-to-end delivery.
• Manage global onshore-offshore teams, driving accountability, execution discipline, resource planning, and effective collaboration across time zones.
• Ensure successful release planning, deployment governance, hypercare support, incident management, and operational readiness for production implementations.
• Ensure delivery excellence through governance, quality, compliance, and timely support for critical deployments and production events.

Required Qualifications

• Technical Project/Program Management experience.
• Hands-on technical expertise in Contact Center technologies - Google CCAI
• Strong understanding of AI/ML, Conversational AI, IVR, Omnichannel Customer Experience, and Contact Center Operations.
• Experience managing enterprise-scale cloud transformation programs on GCP or other hyperscale platforms.
• Exceptional client-facing communication, executive presentation, stakeholder management, and vendor coordination skills.