IT - Technology Architect | Network | Contact Center Communication Protocols

Ampcus, Inc; Richardson (TX); Sur place; USD 120 000 - 180 000; Plein temps

Résumé du poste

Ampcus Inc. in Richardson, TX seeks a highly experienced Technical Project Manager to lead complex contact center programs. You will engage senior client leadership, manage matrixed teams, and translate complex concepts into clear leadership-ready presentations.

The role emphasizes strong technical acumen and AI-driven contact center solutions. Ideal candidates have 15 years in project/program management, with at least 10 years in contact center or customer experience programs, and PMP or

Qualifications

• 15 years in project/program management, with at least 10 years in contact center or customer experience programs.
• PMP or Agile/Scrum certification is a plus.

Responsabilités

• Lead complex contact center initiatives with strong technical acumen.
• Engage senior/executive client leadership and manage matrixed teams effectively.
• Communicate confidently and operate independently with minimal guidance.
• Simplify complex concepts into clear presentations for leadership.
• Strong understanding of AI-driven contact center solutions.

Connaissances

Google CCAI/Dialog Flow

Contact Center technologies

PMP

Scrum

Description du poste

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Band

Technical Project Manager - Contact Center Programs / JL6

Work Location

Richardson, TX. 75082

Contract Duration

12 Months

Skill Set

• Google CCAI/Dialog Flow
• Contact Center technologies
• PMP
• Scrum

Role: Technical Project Manager - Contact Center Programs

• Lead complex contact center initiatives with strong technical acumen.
• Engage senior/executive client leadership and manage matrixed teams effectively.
• Communicate confidently and operate independently with minimal guidance.
• Simplify complex concepts into clear presentations for leadership.
• Strong understanding of AI-driven contact center solutions.

Experience

• 15 years in project/program management, with at least 10 years in contact center or customer experience programs.
• PMP or Agile/Scrum certification is a plus.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.