IT - Technology Architect | Network | Contact Center Communication Protocols

Ampcus Inc; Richardson (TX); Vor Ort; USD 120.000 - 170.000; Vollzeit

Zusammenfassung

Ampcus Inc. is seeking an experienced Technical Project Manager for Contact Center Programs in Richardson, TX.

This 12-month contract requires guiding complex contact center initiatives with senior client leadership, managing matrixed teams, and translating technical concepts into clear executive-ready presentations. Ideal candidates bring 15 years in project/program management, with 10+ years in contact center or customer experience programs, and a PMP or Agile/Scrum certification is a plus.

Qualifikationen

• 15 years in project/program management, with at least 10 years in contact center or customer experience programs.
• PMP or Agile/Scrum certification is a plus.
• Strong technical acumen to lead complex contact center initiatives.

Aufgaben

• Lead complex contact center initiatives with strong technical acumen.
• Engage senior/executive client leadership and manage matrixed teams effectively.
• Communicate confidently and operate independently with minimal guidance.
• Simplify complex concepts into clear presentations for leadership.
• Strong understanding of AI-driven contact center solutions.

Kenntnisse

Dialog Flow

Google CCAI

Contact Center tech

PMP

Scrum

Tools

PMP

Scrum

Jobbeschreibung

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Band

Technical Project Manager - Contact Center Programs / JL6

Work Location

Richardson, TX. 75082

Contract Duration

12 Months

Skill Set

• Google CCAI/Dialog Flow
• Contact Center technologies
• PMP
• Scrum

Role: Technical Project Manager - Contact Center Programs

• Lead complex contact center initiatives with strong technical acumen.
• Engage senior/executive client leadership and manage matrixed teams effectively.
• Communicate confidently and operate independently with minimal guidance.
• Simplify complex concepts into clear presentations for leadership.
• Strong understanding of AI-driven contact center solutions.

Experience

• 15 years in project/program management, with at least 10 years in contact center or customer experience programs.
• PMP or Agile/Scrum certification is a plus.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.