AI-Driven Change & Insights Lead

The Capital Group; Los Angeles (CA); Hybrid; USD 150,000 - 260,000; Full time

Benefits offered by this job

Generous time away

Health benefits from day one

Flexible work options

2-for-1 matching gifts

Annual charitable grants

On-demand professional development

Job summary

The Capital Group is seeking a Change Management & Insights Lead to measure real behavior change, tell compelling data-driven stories, and guide leadership decisions. You will partner with Enterprise AI teams to connect sentiment, usage data, and interviews, building a scalable approach to adoption across the firm.

You’ll design research studies, shape the listening system roadmap, and translate insights into actionable recommendations for senior leaders.

Qualifications

• Experience in UX research or product research.
• Ability to translate data into actionable recommendations.
• Proven skill in interviewing, journey mapping, and qualitative methods.

Responsibilities

• Design and run measurements of behavior change across the firm.
• Treat measurement as a product and define who uses it.
• Strengthen listening systems using qualitative and quantitative signals.
• Own the listening system roadmap and prioritize signals to build or retire.
• Define and track leadership behavior in collaboration with stakeholders.
• Use user research methods to uncover stories behind numbers and translate into recommendations.
• Collaborate with AI product, analytics, and platform teams to connect sentiment and usage data.
• Incorporate external thinking to distinguish activity from real change.
• Turn data into clear guidance for leadership to act on.
• Start small, ship early, and scale through AI-enabled efficiency.

Skills

UX Research

Data Analysis

AI-driven insights

Storytelling

Tools

Survey data tools

Job description

The Capital Group is seeking a Change Management & Insights Lead to measure real behavior change, tell compelling data-driven stories, and guide leadership decisions. You will partner with Enterprise AI teams to connect sentiment, usage data, and interviews, building a scalable approach to adoption across the firm.

You’ll design research studies, shape the listening system roadmap, and translate insights into actionable recommendations for senior leaders.