AI-Driven BDC Manager – Auto Sales & Service

Hawk Ford of Carol Stream; Carol Stream (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

401K

Vacation time

Career advancement opportunities

Job summary

Hawk Ford of Carol Stream seeks an AI BDC Manager to oversee the AI-driven BDC operations in a car dealership setting. The role requires prior sales/service BDC experience in the automotive sector and a strong, professional phone presence to handle complex customer interactions when needed.

Must navigate evolving AI-powered processes, ensure smooth handoffs to humans for non-AI responses, and adapt to changes in store procedures or product updates as the business grows.

Qualifications

• Must have sales/service BDC experience in automotive.
• Familiar with automotive service and sales operations/BDC operations/appointment setting.
• Detail oriented with a welcoming, articulate phone presence.

Responsibilities

• Oversee the AI suite of tools powering the BDC.
• Ensure customer interactions AI cannot fulfill are routed to a human promptly.
• Handle or route remaining communications as needed.
• Adapt to evolving processes and products as the business requires.

Skills

BDC experience

Automotive knowledge

Phone presence

Process adaptability

Tools

AI tools

Job description

Hawk Ford of Carol Stream seeks an AI BDC Manager to oversee the AI-driven BDC operations in a car dealership setting. The role requires prior sales/service BDC experience in the automotive sector and a strong, professional phone presence to handle complex customer interactions when needed.

Must navigate evolving AI-powered processes, ensure smooth handoffs to humans for non-AI responses, and adapt to changes in store procedures or product updates as the business grows.