BDC Manager

Hawk Ford of Carol Stream; Carol Stream (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

401K

Vacation time

Career advancement opportunities

Job summary

Hawk Ford of Carol Stream seeks an AI BDC Manager to oversee the AI-driven BDC operations in a car dealership setting. The role requires prior sales/service BDC experience in the automotive sector and a strong, professional phone presence to handle complex customer interactions when needed.

Must navigate evolving AI-powered processes, ensure smooth handoffs to humans for non-AI responses, and adapt to changes in store procedures or product updates as the business grows.

Qualifications

• Must have sales/service BDC experience in automotive.
• Familiar with automotive service and sales operations/BDC operations/appointment setting.
• Detail oriented with a welcoming, articulate phone presence.

Responsibilities

• Oversee the AI suite of tools powering the BDC.
• Ensure customer interactions AI cannot fulfill are routed to a human promptly.
• Handle or route remaining communications as needed.
• Adapt to evolving processes and products as the business requires.

Skills

BDC experience

Automotive knowledge

Phone presence

Process adaptability

Tools

AI tools

Job description

AI BDC Manager for Western Suburbs Dealership

Candidates must have sales/service BDC experience in automotive. This role will be a managerial oversight role over the AI suite of tools that will be powering our BDC.

• Manager will be responsible for making sure any and all customer interactions that cannot be fulfilled by the AI agent alone are immediately handled by a traditional human interaction, this may involve handling the remainder of the communication directly or routing it to the correct party for resolution.
• The ideal candidate is familiar with automotive service & sales operations/BDC operations/appointment setting, is detail oriented and has a welcoming, articulate and professional phone presence.
• This is an emerging technology, and the candidate must be able to pivot quickly to any process changes as they come about, either internal processes at the store or technological changes that come about from the products they oversee.
• Due to this being a new role and technology, certain job roles within the position may change over time as the needs of the business dictate.
• Compensation range 45K - 65K depending on experience but could be higher depending on the qualifications of the candidate. Health Insurance, 401K, vacations, opportunities for advancement and a great culture to work in.Come grow with us!