AI-Driven Agentic Workflow Architect

Gusto; San Francisco (CA); Hybrid; USD 168,000 - 247,000; Full time

Benefits offered by this job

Equity (RSUs)

Total Rewards benefits

Job summary

Gusto is seeking an Agentic Operations Architect to build reusable patterns and tooling enabling agentic service workflows across the organization. You will prototype patterns, define standards, and ensure safety and compliance as you scale automation.

You’ll influence product roadmaps, shape the platform by turning builder needs into prioritized, evidence-backed asks, and collaborate across Legal, Security, and Compliance to embed governance in every pattern.

Qualifications

• 8+ years in operations, product, or AI roles with at least 2 years deploying AI-assisted workflows.
• Hands-on experience with agentic tooling, orchestration frameworks, or MCP-style integrations.
• Strong fluency with LLM systems and prompt design.
• Experience designing human-in-the-loop systems with escalation logic and compliance checkpoints.
• Ability to define and diagnose workflow metrics and distinguish real regressions from noise.
• Proven ability to influence Product, Engineering, Legal, Security, and Compliance in writing and design reviews.
• Familiarity with Responsible AI governance, risk management, and production practices.
• Experience in a function being actively redefined; comfort building while flying it.

Responsibilities

• Design reusable patterns for agentic service workflows and standards.
• Shape the platform by turning builder needs into prioritized, evidence-backed roadmap items.
• Rank automation opportunities by volume, risk, and customer impact using SOPs and data.
• Ensure governance, security, and compliance considerations are embedded in all patterns.

Skills

Operations/AI experience

LLM systems fluency

Human-in-the-loop design

Workflow metrics

Cross-functional influence

Responsible AI governance

Ambiguity handling

Tools

Agentic tooling

Orchestration frameworks

MCP integrations

Job description

Gusto is seeking an Agentic Operations Architect to build reusable patterns and tooling enabling agentic service workflows across the organization. You will prototype patterns, define standards, and ensure safety and compliance as you scale automation.

You’ll influence product roadmaps, shape the platform by turning builder needs into prioritized, evidence-backed asks, and collaborate across Legal, Security, and Compliance to embed governance in every pattern.