AI-Driven Agentic Operations Architect

Monograph; San Francisco (CA); Hybrid; USD 197,000 - 247,000; Full time

Job summary

Gusto seeks an Agentic Operations Architect to own reusable capabilities for agentic service workflows, patterns, and tooling that enable scalable automation across the organization. You’ll prototype patterns, set standards, and extract reusable components to empower builders while ensuring safety and governance.

You’ll shape the platform by influencing product direction, identifying gaps, and partnering with Data to define measurable workflow performance.

Qualifications

• 8+ years in operations, product, or AI roles with at least 2 years designing and deploying AI-assisted workflows in production.
• Hands-on experience with agentic tooling, orchestration frameworks, or MCP-style integrations, including multi-agent coordination.
• Strong fluency with LLM systems: prompt design, evaluation, and how models actually behave at scale.
• Experience designing human-in-the-loop systems with clear escalation logic, override controls, and compliance-aware checkpoints.
• Ability to define and diagnose workflow metrics — solve and assist rate, containment, escalation quality — and to tell a real regression from noise.
• Proven track record influencing Product, Engineering, Legal, Security, and Compliance in writing, in design reviews, and in high-stakes forums.
• Familiarity with Responsible AI practices, governance, and risk management in production.
• Prior experience in a function being actively redefined — you have built the plane while flying it before.

Responsibilities

• Design the reusable patterns for agentic service workflows, orchestration, HITL protocols, override and escalation logic, quality safeguards, so builders assemble from proven components.
• Set the standards builders work to, concrete enough to apply without you in the room.
• Prototype workflows selectively: to validate a pattern, expose a gap, or unblock a hard problem, then extract the reusable part and hand it off.
• Pull learnings from every build back into the shared patterns, so each one is faster and safer than the last.
• Influence Product on what to build next: turn what's slowing builders down into specific, prioritized asks backed by evidence.
• Prototype around gaps the platform doesn't cover yet, proving a capability is worth building before USP invests.
• Be honest in both directions about the distance between what builders need and what exists.
• Rank automation opportunities by volume, risk, and customer impact, mining SOPs, operational metrics, and interaction data, to determine what gets built and where builders go.
• Work with Data to define how workflow performance gets measured, so every builder measures the same way.
• Identify where there are processes which exist which should not be automated.
• Bring what's at stake for customers into Legal, Security, Compliance, and platform reviews, so requirements land in the patterns instead of getting retrofitted per workflow.
• Represent how the portfolio is performing to senior stakeholders, briefly, and in a way that drives action.

Skills

Agentic tooling

Orchestration frameworks

Multi-agent coordination

Prompt design

LLM systems

Human-in-the-loop design

Workflow metrics

Cross-functional influence

Tools

MCP-style integrations

RAG architectures

Job description

Gusto seeks an Agentic Operations Architect to own reusable capabilities for agentic service workflows, patterns, and tooling that enable scalable automation across the organization. You’ll prototype patterns, set standards, and extract reusable components to empower builders while ensuring safety and governance.

You’ll shape the platform by influencing product direction, identifying gaps, and partnering with Data to define measurable workflow performance.