Agentic Workflow Architect – AI-Powered Ops Lead

Gusto; Denver (CO); Hybrid; USD 168,000 - 247,000; Full time

Benefits offered by this job

Competitive base pay

Benefits

Equity (RSUs)

Job summary

Gusto seeks an Agentic Operations Architect to own reusable patterns enabling agentic service workflows. You prototype patterns, identify gaps, and raise standards for builders.

You will shape the platform, influence product priorities with evidence, and ensure high-quality, compliant automation while collaborating with Product, Engineering, Legal, Security, and Compliance. Denver-based hybrid work model.

Qualifications

• 8+ years in operations, product, or AI roles with 2+ years designing and deploying AI-assisted workflows.
• Hands-on experience with agentic tooling, orchestration frameworks, or MCP-style integrations with multi-agent coordination.
• Strong fluency with LLM systems: prompt design and evaluation at scale.
• Experience designing human-in-the-loop systems with clear escalation logic and compliance checkpoints.

Responsibilities

• Build the patterns: design reusable patterns for agentic service workflows and escalation logic.
• Shape the platform: influence product and prototype gaps before investment.
• Point capacity at the right problems: rank opportunities and define metrics with Data.
• Carry the quality stakes: involve Legal, Security, Compliance in reviews and governance.

Skills

AI/ML strategy

Agentic workflows

LLM systems

Human-in-the-loop design

Metrics and diagnostics

Cross-functional influence

Responsible AI governance

RAG architectures

Tools

Agentic tooling

Orchestration frameworks

MCP-style integrations

Multi-agent coordination

Job description

Gusto seeks an Agentic Operations Architect to own reusable patterns enabling agentic service workflows. You prototype patterns, identify gaps, and raise standards for builders.

You will shape the platform, influence product priorities with evidence, and ensure high-quality, compliant automation while collaborating with Product, Engineering, Legal, Security, and Compliance. Denver-based hybrid work model.