AI Deployment Engineer: Customer‑Facing, Production‑Ready

Dialpad, Inc.; United States; On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Real growth opportunities

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Job summary

Dialpad is seeking a Forward Deployed Engineer to turn AI opportunities into live agent deployments. You will design, build, and stabilize AI agents in client environments, interfacing with customer teams and product partners to deliver measurable outcomes.

You will translate ambiguous business objectives into shippable technical solutions, lead deployment activities, and drive first‑shift stabilization with a focus on safety, reliability, and value delivery.

Qualifications

• Experience in a high‑impact, customer‑facing technical role such as Forward Deployed Engineering, Solutions Architecture, Technical Consulting, Deployment Engineering, or AI‑focused SaaS implementation.
• Hands‑on experience building and deploying AI, LLM, or agentic systems in production environments.
• Strong working knowledge of modern AI and application patterns, including LLMs, prompt engineering, retrieval systems, vector databases, evaluation methods, and agent orchestration frameworks.

Responsibilities

• Convert prioritized use cases and pre‑sales assumptions into a clear delivery scope, technical plan, and phased implementation approach.
• Design and build customer‑specific AI agent solutions, including orchestration logic, prompt architecture, retrieval flows, workflow rules, and decision logic.
• Implement integrations with customer data sources, APIs, SaaS platforms, CRMs, ERPs, and enterprise knowledge systems.

Skills

FDE / Frontline Eng

Solutions Architecture

AI in Production

Python

TypeScript

APIs & Integrations

Stakeholder Communication

Tools

Vector Databases

LangChain

Git

Job description

Dialpad is seeking a Forward Deployed Engineer to turn AI opportunities into live agent deployments. You will design, build, and stabilize AI agents in client environments, interfacing with customer teams and product partners to deliver measurable outcomes.

You will translate ambiguous business objectives into shippable technical solutions, lead deployment activities, and drive first‑shift stabilization with a focus on safety, reliability, and value delivery.